Accessibility

Last updated: October 15, 2026

Solawave is committed to making www.solawave.sbs accessible, usable and inclusive for everyone, including people with disabilities.

At a glance

  • Our goal is full conformance with WCAG 2.2 Level AA.
  • Our accessibility partner, TestParty, reviews the site every month with automated scans and manual checks using assistive technology.
  • Having trouble? Call (844) 765-2928 or email support@mysolawave.sbsm, and we'll help you another way.
  • You can report an accessibility problem to us or to TestParty (see Contact us).

1. Our commitment

Our goal is full conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, in support of the Americans with Disabilities Act (ADA) and Section 508. We keep improving the site as standards and technology change.

2. How we test

We work with TestParty, an AI-driven accessibility remediation service, and build accessibility testing into how we design and develop the site. This includes:

  • regular accessibility audits;
  • automated detection and fixing of common issues;
  • fixes made by our developers with TestParty's guidance;
  • monthly reviews that combine automated scans with manual checks using assistive technology.

3. Accessibility features

Our website is designed so that you can:

  • move through it with a keyboard alone;
  • use it with a screen reader.

4. Conformance status

We are working toward full conformance with WCAG 2.2 Level AA. Some parts of the site, listed below, do not yet fully conform.

5. Known limitations

These issues come from features provided by other companies, and we are actively working to fix them:

  • Email and text sign-up forms (Klaviyo): some headings are empty, so a screen reader may announce a blank heading.
  • Store locator page (Stockist): some buttons and links are smaller than recommended, which can make them hard to tap.

6. Features from other companies

Some features on our site come from other companies, such as product reviews, email and text sign-up forms, our store locator, and parts of checkout. We can't fully control their accessibility, but we ask every provider to meet WCAG 2.2 Level AA, and we'll help you with anything they make hard to use.

7. Help using our website

If you have trouble using any part of our website, contact our support team by phone at (844) 765-2928 or by email at support@mysolawave.sbsm. We'll help you find information, place an order, or start a return in a way that works for you. We accept calls made through telecommunications relay services (711).

8. Changes to this statement

We review this statement at least once a year and whenever we make significant changes to the site.

9. Contact us

Your feedback helps us improve. To report an accessibility problem or ask for information in another format, contact us or our accessibility partner, TestParty:

Solawave support
Email: support@mysolawave.sbsm (put "Accessibility" in the subject line)
Phone: (844) 765-2928

TestParty
Email: support@testparty.ai
Report form: Report an accessibility issue
Phone: (201) 212-4683